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Ticket Information
Order Online
Group Sales
Ticket Master Ticket FAQs
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Find Your Seat
Tickets may be purchased at all Ticketmaster outlets including participating Suncoast, FYE and Homeland stores, as well as online or by phone at 1-800-745-3000. And although Reno is currently closed for Project 180 streetscape updates, tickets may still be purchased at the the Ford Center Box Office and Cox Convention Center Box Office.
FORD CENTER BOX OFFICE - back to top
The Ford Center Box Office is located just off West Reno Avenue between Robinson and E.K. Gaylord and the two main entrances.
PLEASE NOTE: Reno, from EK Gaylord to Robinson (between the Ford Center and Cox Convention Center) is currently closed while the Project 180 streetscape transformation is underway. (Visit the Plan Your Visit portion of our website for updates.)
For your conveience, please note that after the initial onsale you may also purchase tickets at the box office located in the northeast lobby of the neighboring Cox Convention Center near Sheridan and E.K. Gaylord.
- Box Office Hours: Monday - Friday, 10:00 AM - 5:30 PM
Evening, weekend and holiday hours vary according to event schedules. - Types of Payment Accepted: The Box Office accepts cash, Visa, MasterCard, American Express and Discover cards.
- Cell Phone Policy: In order for ticket sellers to provide prompt service, ticket buyers may not approach the ticket window to place their order while on a cell phone call.
CHARGE BY PHONE - back to top
Charge by phone by calling Ticketmaster at 1-800-745-3000.
Service charges and additional fees apply.
ORDER ONLINE - back to top
To order tickets online 24 hours a day - CLICK HERE.
Service charges and additional fees apply.
OUTLETS - back to top
Tickets can be purchased at all Ticketmaster outlets including Suncoast, FYE and Homeland stores. For a list of retail outlet locations, please CLICK HERE.
Service charges and additional fees apply.
OUTLET PICKUP - back to top
Ticketmaster now makes it even more convenient to pick up tickets purchased by phone on or online by allowing you to select outlet or retail location pickup as your delivery method when placing your order. The new Retail Outlet locater tool on Ticketmaster.com will even help you find the nearest location. Tickets are available for pickup anytime after the purchase through the event day and time of the event you purchased. To claim your tickets, simply present your account/confirmation number, picture ID, and the credit card used to place the order at a participating retail outlet and the Ticket Center representative will swipe the credit card to print your tickets.
ticketFast - back to top
ticketFast is the most convenient way of receiving your tickets. When you select ticketFast as your delivery method during purchase, you'll receive your tickets via email. Not only will you get your tickets right away, but you can print them out anytime before the event. Learn more...
TICKET FAQ'S - back to top
Got questions about getting tickets to events? Ever wondered what those service charges are for? Check out this ticket-buying guide and find out everything you ever wanted to know about purchasing tickets through Ticketmaster.
GENERAL INFORMATION - back to top
Cancellations:
In the event of a cancellation, please return tickets to the place of purchase for a refund. If you ordered your tickets by phone or online, Ticketmaster will automatically refund your order.
Children's tickets:
Children are required to have a ticket if they are over the age of one (this applies primarily to shows intended for young children), over the age of two (most other touring events), and over the age of three (for Oklahoma City Thunder games). However, in order for a child to have his or her own seat, a ticket is required. In order to verify the policy for a specific event, please feel free to contact the Ford Center by email at info@okfordcenter.com.
Refunds:
Please confirm your ticket selection at the time of purchase as tickets are non-refundable and cannot be exchanged.
Resale of Tickets:
The resale of event tickets on the grounds of the Ford Center is strictly prohibited. To avoid problems with inflated prices, counterfeit or stolen tickets, please purchase your tickets through authorized Ticketmaster outlets only.
Accessible Seating:
Wheelchair accessible seats are available on each level of the Ford Center. Each has a companion seat. Wheelchair service and check-in is available. For additional information, please visit our A-Z Guest Guide.
Will Call:
Tickets purchased by phone or online and placed in Will Call may be picked day of show or in advance at anytime after your purchase at the Ford Center Box Office. Will Call policies may vary for select events, so please check the event page where any changes will be noted.
When picking up Will Call tickets, please be prepared to provide the credit card used to purchase the tickets as well as a valid photo I.D., and your order confirmation.
Press and VIP tickets are typically available approximately 60-90 minutes prior to the event, and can also be picked up at Will Call with a valid photo I.D.
LOTTERY - back to top
In an effort to be fair to all who wish to purchase tickets, the Ford Center Box Office uses a lottery system as required for major on-sales. The policies and procedures for the lottery system are detailed below.
Camping Out:
- Camping out is not necessary and not permitted.
- No lines before 7:00 AM please.
Purpose of Lottery:
- Helps to prevent scapling.
- Helps to maintain the order of the line.
- Ensures everyone a fair chance to be first in line.
- Prevents lines from interfering with other events at Ford Center.
Standard Lottery Policy:
- Only one raffle ticket will be issued per person.
- If a person takes more than one raffle ticket, they will be disqualified.
- You must be at least 12 years old to participate.
- Persons who arrive after the lottery must go to the end of the line.
- 7:00 AM* - Line forms.
- 9:00 AM* - Raffle tickets are issued. (8:30 AM for Thunder Playoff on-sale)
- 9:30 AM* - Lottery drawing. (9:00 AM for Thunder Playoff on-sale)
- 10:00 AM* - On-sale begins.
Lottery Procedure:
Every person who arrives before the drawing will be issued a raffle ticket. Please note however that a raffle ticket only guarantees a place in line - not a ticket. At the time of the drawing, the tickets are shuffled and one ticket is drawn. The person who has the matching ticket number becomes the first person in line. Everyone else stays in numerical order, and those with lower ticket numbers go to the end of the line.
Lottery Example:
400 people are issued raffle tickets for an on-sale. The number 211 is drawn during the lottery. The person holding ticket number 211 becomes first in line. Everyone stays in numerical order. The person with 212 becomes second, 213 third, and so on. Then, those with ticket numbers 1-210 simply line up behind the person with ticket number 400.
* Please note: All times are based on a standard 10:00 AM on-sale. The times and the location of where the line should form may vary due to the number of participants anticipated, weather conditions, or other event requirements. Signs will be clearly posted prior to the on-sale.
